FAQ - Frequently Asked Questions
Everything you need to know about the product and billing.
Who is 5HC for?
5HC is for ambitious professionals — executives, founders, operators, and teams — who need expert guidance on AI implementation. If you are navigating a critical decision, validating an approach, or hitting a roadblock, our experts compress weeks of trial and error into a focused conversation.
What is included in the 10-session engagement?
Two options: a single one-hour session at $750, or the 10-session engagement at $7,000 ($700 per session, valid for 6 months). The 10-session option includes flexible scheduling across the period, sessions usable with any expert in the directory, and up to 3 attendees per session at no additional cost. Use it to dive deep with one expert or get specialized help as your needs evolve. Some experts set their own rates — see each expert's profile for specifics.
How are experts selected?
Every 5HC expert is hand-curated. We vet for direct hands-on experience implementing AI in production — not just credentials. Each expert has shipped real systems and brings practitioner-level depth to the conversation.
Can a team book more than one expert?
Yes. Session packages can be used with any expert in our directory, and up to 3 people can join any session at no additional cost. This makes it easy for a team to share specialized expertise across multiple experts as needs evolve.
What happens after payment?
After payment, you receive a confirmation email with your session details and a calendar invite. Your chosen expert is notified automatically. For 10-session packages, you can schedule sessions individually as needs arise — no fixed cadence required, valid for 6 months.
How does scheduling work?
Browse our directory by expertise, availability, and rate, then book a time directly. Most experts can accommodate sessions within 48 hours, with some available same-day. Standard sessions are one hour of focused time with your expert.
What is the refund or cancellation policy?
Sessions cancelled 24 hours or more before the start time are automatically refunded in full to your original payment method. Inside 24 hours, the refund is reviewed with the expert.
Can sessions be rescheduled?
Both cancelling and rescheduling happen from your dashboard: open your upcoming session and use the Cancel or Reschedule controls next to the meeting details. Cancellations made 24 hours or more in advance are free of charge.
My firm has an invoicing arrangement — how does payment work?
Firms with an invoicing arrangement are billed monthly for sessions delivered. Any session paid by card at booking is settled immediately and never appears on a firm invoice.
Who owns the work product from sessions?
You do. Sessions are confidential, and any artifacts produced — strategy memos, reviews, frameworks, recommendations — are yours to use, share internally, and build on. Experts retain only their general expertise, not the specifics of your business.
How does 5HC handle privacy and data?
All calls are anonymized and your personal information is not shared. Sessions can be recorded with your consent; recordings are provided to you for reference, and you can opt out of recording at any time.